The Philippine Postal Corporation (PHLPost) has issued a public warning against rising “smishing” scams that impersonate the state postal agency to steal personal and sensitive financial data.
Scammers leverage PHLPost’s name via text messages containing deceptive links. These alerts falsely inform recipients of delayed parcel deliveries due to an “incomplete address” or request immediate payment for a “redelivery fee” using a credit or debit card.
PHLPost clarified that it does not send these messages, reiterating that the agency never solicits private financial details, card credentials, account passwords, or One-Time Passwords (OTPs) over SMS.
”The public is therefore advised to never click suspicious links, share personal or banking information, or make online payments through unverified websites. Recipients should always check the source and authenticity of a message before taking any action,” said PHLPost.
The state postal service urged citizens to exercise heightened vigilance across all digital platforms, including text messages, social media posts, and emails, and to conduct transactions solely through its official website and official communication channels.
”For inquiries or to report suspicious messages or activities, the public may contact PHLPost Customer Service at (02) 8288-7678 or 8288-POST. Reports may also be sent via email to phlpostcares@phlpost.gov.ph or PHLPost Inspectorate Department (isd@phlpost.gov.ph).”